Understand before designing.
Good solutions start with understanding the people, environments, and systems they're meant to serve. I use research to move beyond assumptions, uncover what people actually need, and identify the constraints and opportunities that should shape the experience.
My approach is pragmatic: the right research method depends on the question. Across projects, I've used interviews, surveys, usability testing, competitive analysis, stakeholder research, journey mapping, and iterative evaluation to understand both user needs and the larger context surrounding them.
Research isn't a phase I complete and leave behind. I use it throughout the work to challenge assumptions, evaluate decisions, and keep the experience grounded in the people who will ultimately use it.
Selected Work
Media Integration for Crisis Communication
Researching communication needs, workflows, and constraints in high-stakes emergency response environments.
Quick Bite Finder
Using research and iterative evaluation to understand the needs of multiple users across an interconnected food-service ecosystem.
Mental Health Nest App
Exploring how people seek, understand, and engage with mental health resources to inform a more supportive digital experience.
Research Methods
User interviews · Surveys · Usability testing · Competitive analysis · Stakeholder research · Journey mapping · Research synthesis · Iterative evaluation